First National Bank
Delays in home loan application process

I've been trying to finalise my home loan quotation with FNB and am becoming very frustrated with the slow progress being made. And the more it's delayed, the less time I have available to secure a bond, and so the less bargaining power I have.

If I was a cynic I'd say that their delays are deliberate to put themselves in a stronger position to coerce their terms and conditions.

I'm currently waiting for someone from their Risk and Compliance Department to call me, as I pointed out some problems with their contract, to which the consultant replied: "it's a standard letter - we can't change it".

Company: First National Bank
Country: South Africa

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