First National Bank
New site does not return Portfolio information

The motto of FNB is supposed to be "How can we help you? " isn't it?

Ever since the change to the new Online Banking site I have been unable to get Portfolio information as on the old site. Online Banking have been told about this numerous times and promised me a response regarding progress on resolving this query. The current complaint reference is listed below in the acc field but this came only after a number of earlier calls with baffled people. For a while my wife was able to get the information on her login but this has now disappeared too. It is now two weeks since I was promised feedback by Francois and over a month since the problem was evident!!!

Further, I suggest that FNB remove the message about the new site that one hears when phoning Online Banking. That may me their corporate opinion of the new site but as a customer who has used Online Banking since the Beltel days and given my experience of using the new site, I cannot concur.

Company: First National Bank
Country: South Africa
City: Online Banking

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