Capitec Bank
Disappointing Service

After our gardener showed us on his Capitec statement an unauthorised debit order I googled the reference attached to the debit order - Teletop. I found pages of complaints listed for unauthorsied debit orders against the company Stratcol who processes these debits in the name of Teletop. I called the 24 hour call centre to enquire how our gardener may stop further debits and reverse this one. He needs to visit the branch - ok. I wanted it confirmed that once done, no further debits could be processed - I was told that the company can change the reference for the debit order and process further debits. I asked that this matter be referred to forensics or the team as it appears that this company processes many debit orders that result in complaints - The call centre consultant Lucinda said that this could only be done by the account holder at the branch - That is very disappointing - especially given the volume of complaints - Stratcol practices should be investigated to protect customers. I hope he 'hello peter' team is more responsive - Otherwise our gardener needs to close this account and open a new one to protect himself from these debits.

Company: Capitec Bank
Country: South Africa
City: Dainfern

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