Capitec Bank
Our fault but You need to get it fixed & pay?

I received a call from Capitec. Told me that my account was in arrears. Debit order went of at the end of the month where it should go off in the first week of each month. I was asked to make a payment of R1500.00 .I asked the lady to check and make the change that the debit order must go of on the 2nd or 3rd of each month. I went in to the closest branch (Carlsworth) and payed R 2500.00. Yesterday (3/09/2013) the debit order went of for R1500.00...
I phoned in and asked this to be reverse and was told to back to the branch and get them to reverse this amount. How is this the branch's fault and issue as the fault is made from the accounts department. AND wait I have to pay for this to be undone??
I haven't had this issue with my account, why now?

Company: Capitec Bank
Country: South Africa
City: Carlsworth

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