Standard Bank
Bad client service received

I needed to change my premium amount on my homeloan, like I have many times in the past. When I called the Call Centre agent advised that I need to do this in writing and that the procedures changed. Later I wanted to write the letter and could not find my account number, but when I called in to get it the person did it for me on the phone?? Do only half of your agents know what they are doing there? When I wanted to access my access bond this morning, It would not allow me. The call centre then advised me my acc was blocked as a result of my Fica being outstanding. I did not move, I did not receive notification that I had to submit my Fica and I spoke to the call centre 3 times in the last month and was not told about this. Do I really need to be treated like this. I needed the money today, but had to run around and update my Fica and then wait 3 days for it to be fixed before I can have access to my own money. It is hardly fair that you decide to freeze someones account and not give them inform them.

Company: Standard Bank
Country: South Africa
City: Homeloans

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