First National Bank
Couldn't care less about my problem

I called the call center for Fnb lost cards as there was a transaction sms sent to me that seems to be either double billing or unauthorised transaction. I spoke To Cecil who kept insisting that the transaction was from another date and only banked today, however I received a transaction sms that day and the balance was reduced by that amount on the relevant day, so clearly it should not go of my account a second time. Cecil could not care less, he refuses to tell me what my current balance was reflected on his side and kept saying as far add he could see nothing was wrong. Am I not the client? I'm saying something is wrong! He then decided I was in the wrong department and transferred my call mid sentence. I was literally in tears by then. And the call cut off. I had always been the first to recommend Fnb, but I am shocked by this extremely unhelpful and unsympathetic exorcisms. Plus I still have no resolution to my query

Company: First National Bank
Country: South Africa
City: Call center

  <     >