Absa
Absa I-direct insurance

I had the car rear ended me while stationery at the traffic lights. This happened on 23nd February 2012.I supplied all detail of the other party that was involved to the claims department the next day. My Vehicle was repaired and I paid my access. This should be recovered from the other driver. I followed up on the recovery of my access on 10th May 2013 (more than a year later) and got informed that they are waiting for details from me regarding the other party. This was supplied to them more than a year ago and NOBODY ever contacted me regarding this. I did again supply them with the details. I followed up again on 18th July 2013 and the reply from Wycliffe was that this is still pending as they are busy with the 3rd party. This is totally unacceptable as someone is not doing their work and I could have got interest on this money if this was dealt with in the correct manner from the start.
I have now moved to another insurance company as I do not feel comfortable being with a insurance company that is according to me totally incompetent.

Company: Absa
Country: South Africa
City: Absa I-direct

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