Absa
Incompetent, unprofessional, staff

I want paper statements. 2 emails NO reply to date, 2 visits to bank, this 2nd complaint to Hello Peter. I still get email statements for credit card, NO statements for current account at all. Been dragging on for months. ABSA will not appoint somebody who can only speak Afrikaans in Soweto. Why appoint people who refuse to speak Afrikaans in a predominantly Afrikaans speaking area? I find them quite rude. They should at least apologize for refusing to speak Afrikaans. Please train your staff to be professional. I am a customer not your staff's pal. Lettie (surname unknown) at Hatfield started it AND pestered me to death with demands to let her invest my money. Now Waverley is doing it - do NOT address customers in horrendously mispronounced combinations and permutations of first names nobody in their right mind would ever dream of calling them. Be professional and use the customer's title. In Africa ma, mamma, mrs or miss is acceptable for females, ra, sir mr, etc. for males. When I opened a savings account, the woman whom I was forced to see, told tall tales of my now getting a platinum account, etc. None materialized. Don't want it, but don't to me. NOT ACCEPTABLE. PLEEEEEEZ

Company: Absa
Country: South Africa
City: Waverley, Pretoria

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