First National Bank
Online -ups and no support

My husband has an FNB Cheque Account.
Due to the nature of his work, he activated Mobile Banking, Cell Banking and Online Banking on the account, since he works 6 days a week and nearly never has time to visit a branch, so I could do his banking for him from my phone.
Here starts my story of woe:
When I log on to Cell Banking to transact, I inveriably get a message "this transaction has been temporarily disables for your protection, log on to Mobile Banking or download the App"
Now hubby has to log onto Mobile with his phone, where he gets the same message, stating that he must log on to Online Banking.
Log onto Online, and the option we wish to activate is either not even there, OR, refers us back to Mobile Banking!!! What the??
Now we've loaded FNB's Banking App on my phone, linked it and activated it, but- no surprise there!! - the option we require isn't even on there!! Over and above the fact that the App is the slowest electronic piece of I have EVER had the misfortune of loading.
Then I sent an email to their so-called "App Support", as well as FNB's General Enquiry desk.
Except for auto-response email, I have yet to receive ANY type of support from FNB.

Company: First National Bank
Country: South Africa
City: Pretoria

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