Absa
Incompetent handling of Western union sevices

I went to the branch to find out if I could receive money from Western Union ((WU) and what I would need to bring in order to claim it. I emphasized my nationality and SA residence status when I asked. This was to ensure there would be no problem if money was sent to me via WU. I returned today with all the correct documents:
1) Why is there only one teller who was able to assist WU transactions? I understand if demand for it is low, but why was no-one covering WU while she was on lunch? Why was I told she'd be back "just now", then made to stand for half an hour waiting at her booth? Why even provide the service without enough properly trained staff?
2) Why did we have go to the lengths of creating a WU profile for me, then (when that didn't work) opening an Absa account, and THEN finding out that I could not be helped after all because of my nationality? Why did they need to call WU for such a simple piece of information?

This all took over an hour and a half. I was abruptly dismissed and that was that - all that was missing was a slap for my efforts.

Company: Absa
Country: South Africa
City: Auckland Park

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