Absa
Fight to get dispute resolved now 3 months

26 April - multiple debits at Pick'nPay. Same day, next week & for a month - queries. 22 May told they cannot help. I must contact ABSA myself. 23 May: Log with "personal banker" - waste of time. Email, call to follow-up to no avail. 24 June, phone ABSA. 4th department: telephone banking - Lebo assists me. Tells me to wait for a ref number, cannot say how long. Ask to speak to a Manager. Ester Skosane (SME) assures me they'll sort my problem out. Within 24 hours get Ref number. Well done. 3 July: call from Lebo funds will be reversed to my account within 21 days. NOTHING! I remain out of pocket & completely frustrated with ABSA process. UNACCEPTABLE! It takes a lot to push me this far, to Hello Peter. Last effort - SME Blake Karels. At close of business he hasn't had much joy so please would I wait for Monday. Bank is super-fast to deduct monthly service charges, pity it's this slack when ABSA owes a customer.

Company: Absa
Country: South Africa
City: DISPUTES

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