Oneplan Health Insurance
OnePlan does not pay!

If you phone OnePlan the automated message will tell you how quick and simple the claims process is. This is so far from the truth! I have been struggling for almost 2 months to get my money back from OnePlan!
First of all I had to be treated as a private patient as the Hospital said that OnePlan are terrible payers and that they would not be able to help me otherwise. So I paid everything, amounting to almost R5000 out of my pocket.
Now I am trying to get the money back, I sent through all documents & invoices and receipts as I was instructed to do. So after many complaints Oneplan paid me an amount for X-rays and Medication which was a total of R500. I was also told that another amount for x-rays and doctor consultation would be paid, but would be paid to the doctors themselves, I told Oneplan that this was wrong and re-sent the receipts, they agreed that I should be refunded this amount but still paid the doctors. I now have to go to the doctor and radiologist to get my money back, I don't understand why I must waste my time and energy and money running around and phoning to fix their mistake! But I will do it or I may never see my money???

Company: Oneplan Health Insurance
Country: South Africa
City: Woodmead

  <     >