Standard Bank
No response to TWO complaints

On 1 May 2013 my debit card PIN was incorrectly declined 3 times at Clicks Mountainview. I left without the purchases but noticed that R90-31 was subsequently deducted TWICE from my savings account. According to Clicks, failed debit card transactions are automatically reversed within 24-72 hours but this did not happen. I lodged a complaint with Standard Bank call centre on 2 May and was told that 12 business days was required to resolve the problem (reference 38148215). On 21 May I emailed Standard Bank as I had received no feedback and the reversal was still not done. I was told that ANOTHER 12 business days was required to resolve the problem (reference 53299289). To date, the reversal has still not been done and I still have not had the courtesy of a response. It is unacceptable that I need to resort to Hello Peter to get a simple reversal sorted out. Please sort out this problem and communicate via email as I cannot take phone calls during the day.

Company: Standard Bank
Country: South Africa
City: Head Office

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