Absa
Relaxed approach towards my enquiries

Two months in a row I've been charged almost R300 in bank charges on my cheque account even though I'm on a value bundle account. Reason: "I" have "changed" my account to be charged that way. Yes I hardly leave any money, still that's too much. And each time I walk into your bank to enquire about the matter I always get a consultant that tends to handle my issue casually before attending to the next customer. You can even see them running out of patience in the process. From trying to receive my e-statements as pdf files to trying to double check if the person who called me claiming they from your bank to see if they are legit. None of my enquiries are taken seriously, even though I've been your client for over ten years now. This level of service it's the last time I'll ever tolerate. As I'm typing this I'm planning to take my salary and my investment to NEDBANK especially since they handle my credit card issues with very serious approach. My patience with your bank's attitude and financial advice (which I never receive anyway) from your staff is finally gone. Who knows - maybe even this complaint might take a month before you respond - Just like you handle your emails.

Company: Absa
Country: South Africa
City: Randfontein

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