Absa
Unfair Practise and burden to clients!

I have a 5 year term Loan with the bank that i have been paying update. I decided to paying extra amounts in order to reduce the payment term. I called in on May 14 to have the amout increased. this was done as the payment went through fine on the 25 May. i was advised to go into the branch to have these extra amounts capitalised so that every month the capital amount reduces as per plan but this i needed to do at the branch.

I went to the Randridge brach and was helped by someone who did not know what to do. Eventually she made me do another change to my instalment request, which is not what i want.

Now, I just spoke to Patricia at Collections, and being transfered to 3 other departments for help. Patricia says, if i want this done, I will have to go into the bank every month to request for a Capitalisation against my account. I understand the bank needs to make money but I fail to understand why I have to be offered a service that is such an INCONVINIENCE to the client. I believe either this is deliberate on their side or the call centre agents in Loans does not understand their products infrustructure in full. Now I am told to take it or leave it.

Company: Absa
Country: South Africa
City: Loan department

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