First National Bank
Incorrect billing - 2nd month in a row

I contacted Premier Banking last month regarding the incorrect debit order date for my iPad - it was changed by FNB to the 25th all of a sudden without informing me as the customer that their supplier can now only do the 25th, 1st etc. I then incurred an RD charge on my account which I was refunded for by FNB at the same time that they PROMISED me that the date has been successfully changed to the 1st of the month - low-and-behold... this month again on the 25th, the debit order for my iPad is processed on the 25th...

I contacted FNB's Premier Suite via my profile on 30 April, received a reply that I will be contacted within 1 business day, now I understand that the 1st of May was a public holiday so on the 2nd, I was okay with not receiving a response, then on the 3rd, little irritated but still okay... It is now the 7th and I AM STILL WAITING. I checked my mobile phone for voicemails - NOTHING, my e-mail for responses that I might have missed... NOTHING. THIS IS YOUR FAULT FNB - I expect an apology, an explanation and for you to FIX IT!!! Oh and ofcourse, it would be appreciated if you could bother to phone me, e-mail me, smoke signal - anything...

Company: First National Bank
Country: South Africa
City: Prremier Banking

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