First National Bank
Service

I went to FNB the Grove on Thursday to update my banking details

only to notice that on your system you have 2 different addresses on the system for me, this after i gave you documentation to correct this, and yet this has not been captured correctly

this is not acceptable and makes me wonder how secure my details with FNB really is, I was not made aware of this the first time i brought documents to correct account address

I asked that this be done by end of Business day on Thursday and that PROOF OF THE CORRECTION WITH EXPLINATION BE EMAILED TO ME

THIS IS NOW MONDAY AND NOTHING HAS BEEN DONE and no feedback

If this is what you do to customers, I will move my services elsewhere, I am really concerned about this and for me this is a big issue as you are responsible for my account and if your people cant even capture correct details, how secure is my account really

seriously having doubts with FNB and SERIOUSLY CONSIDERING SWITCHING TO NEW BANK

Company: First National Bank
Country: South Africa
City: The Grove

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