Mtn
LOYAL CLIENTS RECEIVE POOR SERVICE!!

POOR service and support from MTN . My BB Bold 9900 was sent in at Menlyn MTN after the screen popped out of a phone that was hardly a month old. Due to the screen that popped out the LCD cracked.
I received an sms stating that I must pay an amount of R1663.In enquiry to this sms I called the number provided. My first call was on 22/04/2013 at 9:00 am, where I requested to speak to the supervisor, stating that the supervisor is on a lunch break, when I called again 3 times after this, they still stated that the supervisor is on a lunch break. When calling headoffice the lady stated that "I am headoffice" and I will have a regional manager call you back. I called again, being told that they are busy and I must stop being so impatient and wait until someone calls me. On 23/04/2013 (9.30 am) I called the Repair Centre AGAIN to speak to the supervisor, everyone stated the supervisor is either off or on lunch (4 times). Not only was the phone I sent in for repairs in impeccable condition with all the original stickers still in tact., I received a faulty phone of which I am now being charged to repair when I am not even responsible for the damages. Still no response???!!!??!!!?!!!

Company: Mtn
Country: South Africa
City: MENLYN

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