Iburst
Debit Order Return Charges

For the past plus minus 4 years we have been paying iBurst via EFT, yet they still put in a debit order against a bank account that does not exists. Several e-mails and telephone conversations later, we are stil unable to get the message through to someone at iBurst. Mpho Baloyi promised my husband to have this rectified, but our service is suspended once again due to "account in arrears". Now, this account is not in arrears due to non payment, this account is in arrears due to "debit order return charges". This morning I was told by Siswe, that a debit order can only be removed from an account if the account is closed, and the particular account of my husband has not been in use for a couple of years, so it returns the debit order due to "insufficient funds". WHERE IN THIS DAY AND AGE IS A CONSUMER FORCED TO USE DEBIT ORDER AND NOT ALLOWED TO CANCEL A DEBIT ORDER??? I need someone from iBurst with some common sense to contact me and deal with my issue.

Company: Iburst
Country: South Africa
City: Head Office

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