Vodacom
Y Vodacom

I recently noticed that my Vodacom debit order is higher than it should be (I am on a fixed price Top Up contract). Upon further investigation, I discovered that an additional contract had been opened in my name - without my knowledge or without me providing consent. It appears that this was done via a third party with ties to Vodacom - Home Mark. No one was able to provide me with proof where I agreed to enter into an additional contract. I phoned the Vodacom call centre to report this activity, and 2 weeks later I still haven't heard anything from them. In the interim, I have instructed my bank to cancel the debit order - but still await an answer from Vodacom on 1) how this could have happened and 2) when I will be refunded for the unauthorised debits!

Company: Vodacom
Country: South Africa
City: Head Office

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