Nashua Mobile
Total dissatisfaction and unacceptable service

Following on from my first account of this debacle, Nashua Mobile still refuse to replace my faulty, un-repairable phone (opinion of one of their Data Support consultants). I collected it from yet another repair session on 3rd February. On 4th February I sat at Nashua Mobile, Nandi Drive, who agreed, after 95 minutes of trying, that the device was still faulty, in his opinion un-repairable and that a new replacement model should be given me. The office of the CEO refused - even though he is aware this opinion has been expressed by 3 independent Blackberry Buddies' consultants and 2 Nashua Mobile managers and has been in my possession for less than 5 days after each continuous repair session. I was told I was to once again send it in to the technical department. I have since received 2 smses - one asking me to comment on the service I received, the other to tell me my device is with the technical team for repair. Nashua Mobile should accept accountability for this shocking service. I have been refused a new phone. I have been refused to be allowed to cancel my contract without penalties and hand in this phone. I am utterly disappointed with Nashua Mobile's shocking service.

Company: Nashua Mobile
Country: South Africa
City: Durban

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