Telkom
New ADSL Line that has barely worked

Good day,

I had a new ADSL line installed on 15 January, it worked for two/three days and then did not work at all. I tried to submit a fault on the Telkom App and sent another sms on 20 Jan, but received an sms that a fault had already been sent for that number and had no reference number as the line had not yet been completely finalised/too new and was told to call 10210. It was fixed again from around 21 January (Call Ref# 574754 - Escalation) and then after a thunder storm was broken again from 23 January and has not been working since (Ref# 1221CRK230114).

This is a new service that has barely worked at all since it has been installed. Please can I get some service and not be billed for something that I have not received.

I have called everyday since Monday 27 Jan and was told by two call centre agents that my fault had been escalated, and yet today I was told I am in a very long queue and must just wait...

I have tried to log a complaint on-line but the website complaints portal didn't work so I had to use Hello Peter to communicate with Telkom.

Any service will be appreciated at this point - this is shocking.

Regards,

L. Heyns
Very disappointed custome

Company: Telkom
Country: South Africa
City: Johannesburg

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