Telkom
2 Months - still no internet!!

During Early December the Telkom pole in our back yard was damaged by what appeared to be lightning... This meant that all the properties in the surrounding area where now without telephone and internet lines (around 8 homes). We lodged the call with Telkom to have the lines fixed and waited a couple of days / weeks for the lines to be replaced.

According to Telkom this was done on 3 January 2014 (3 weeks after the initial call was lodged). All that needed to be done now was for them to restore the internet connection. Again 3 weeks after our weekly follow-up we are stuck without telephone or internet. We work from home and need the internet for our work to get done... but this does not seem to bother them in the least.

What makes matters worse... we still need to pay for the lines and can lodge a billing enquiry after the lines are up and running again!!! Any guesses how long it will take to have our money reimbursed if ever?

Bad Telkom!!

Ref numbers for our calls: 76540-31, 131312, 82977-31

Company: Telkom
Country: South Africa
City: Eloffsdal / Pretoria

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