Nashua Mobile
Change Billing Cycles then suspend lines

I am highly upset at Nashua Mobile firstly for changing the billing cycle (which used to run from the 15th to the 15th - without any notice I might add) to the 1st of the month. I receive my statements every 16th of the month and promptly paid my bill on the 17th before departing on holiday where I had no signal. Only to find out on the 9th January when I returned that my phone line had been suspended due to the fact that there was a second statement sent out on the 1st with an additional small amount. I was obviously on leave and not able to see that this had happened. Nashua Mobile promptly suspended my line. I contacted them on the 13th January 2014 and was spoken to by a very argumentative call centre agent but paid the balance on the 13th January 2014 none the less. It is now the 17th and I have sent proof of payments and made phone calls and still my phone is not reconnected. Short of sending a smoke signal I am not sure what else to do? I have 4 contracts with Nashua Mobile and all I can say is - with this type of service - when all of them are due for upgrade this year - I will be cancelling all of them. Highly annoyed by this.

Company: Nashua Mobile
Country: South Africa
City: Customer Service

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