Telkom
Poor Service

I've been having high ping problems on my Telkom ADSL line for months now.. I've called tech support more than once (they cant help me), escalated the problem via the website, i even had a technician come to my house and he said it is a problem in the PE area and will be sorted out by the end of the week.(November 2013). I am still having the same problem. Every time i escalate the problem they don't call the number i have given them to call and they just ask if the line is fine.( they call my mother and she doesn't know a thing about computers so she just says yes!) Read the escalation forms and contact the correct number! I am forking out a big sum of money for a line that does not work correctly!!! This has been going on since October.

Company: Telkom
Country: South Africa
City: Port Elizabeth

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