Vodacom
Upgrades

Dear sir/ madam,

On 25 November 2013, I called Vodacom Canal Walk with regards to the upgrading of my current, contract phone. I am only due for an upgrade in June 2014. Unfortunately, due to my phone being almost impossible to use, as a result of water damage, I enquired as to whether I could request a premature upgrade. As I informed the consultant, I am willing to pay a fee if necessary.

The consultant then informed me that I am not entitled to a premature upgrade. Apparently, clients need to spend over R800 per month to be granted such benefits, of which I find are unjustified. I am sure that these conditions are entrenched in the policies of the company. However, as a result, I do find that Vodacom's conditions for the upgrade does not suit my needs as a client. In addition, the consultant did not even entertain me by providing possible alternatives.

If no provisions can be made, I will explore more suitable opportunities with competing companies. And, this will mean that I will not extend my Vodacom contract in 2014.

Company: Vodacom
Country: South Africa
City: Cape Town

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