Cell C
Refusal to refund // unauthorised debit of bank

I originally was marketed to directly by Cell C. My contract with Vodacom through Nashua Mobile was coming to an end. I enquired whether my number for the new contract would be portable. The marketer confirmed it. 2 Days after, Cell C technical department called me about a quiery I posted to their website about number porting. She said that because I am with Nashua mobile, unffortunately, I would not be able to port that number. All my clients have my Vodacom number so I immediately decided when the Cell C phone arrived by courier, to cancel the agreement and use my cooling-off right ito the CPA. Cell C gave no feedback but send their courier around to fetch the unopened package. They kept deducting the debit order from my bank account. Despite complaints via te website, no-one responded. Then suddenly, a bill for the remainder of the contract price, R 7 317!! I got in contact with their legal department whom acknowleged my cancellation and that they would refund me the deducted debit orders. Two officials called me to apologize and confirm repayment. LO AND BEHOLD!!! ON 30 NOVEMBER 2013, A DEBIT ORDER OF R 7 317.42 DEDUCTED INSTEAD OF A REFUND!! PAY ME BACK ALL MY MONEY!!! NOW!!

Company: Cell C
Country: South Africa
City: South Africa

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