Telkom
Bad Service = Breach of Contract

At the beginning of the year I signed a contract with Telkom in which they will supply me with a 1m uncapped ADSL line, and I will pay the monthly fee every month. The first x number of months this worked well. And then suddenly the ADSL line is now slower than an old fashion dial-up line. We have now logged 4 calls, and every time we follow up on the call, we find that it is closed. Today we spent almost 4 hours on the phone with Telkom, but they still could not help us. We keep getting the same excuse: they can't do anything about a slow line. I have now explained to the helpdesk employee that they have until Monday to sort this out. They are now officially in breach of their contract (according to the Consumer act 2013) and that I will now stop paying. The contract will also be cancelled on Monday afternoon and there will not be any penalty fees - again according to the Consumer act of 2013. So please Telkom, show us the service we received at the beginning. We have finally lost our patience with you. You have until Monday afternoon 2 December 2013.

Company: Telkom
Country: South Africa
City: Western Cape

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