8ta / Telkom Mobile
Why do Customers have to suffer for your mistakes?

Good day all...

For the past month, give it month and a half, I have been trying to sort out my bill with Telkom mobile. I got myself a new upgrade and was over the moon, but well not anymore. I went in to get my contract upgraded, this is by the Greenacers brach, and had a string of questions. I was really skeptical about the price of R299 for a Samsung Note, but was reassured that there are no hidden cost. I got the phone in September 20th, about. Not only was I charged for the month, but it was inactive till the first of October. So come the 15th of October they want their money, but I was told I was going to pay double in November, cause it is a new contract. How am I charged R299 for not even being able to use the phone. Come November my phone bill is R940.65 and they threaten to cut my line, which they did. On my contract I said debit on the last day of the month, yet they debit on the 15th. If someone tells you the last day, there are reasons attached to that, who told you to debit me on the 15th. Now me, as customer, are being held liable for your wonderful team's incompetence. I asked several occasions for a supervisor to assist, but of course they take 8hr tea breaks.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Port Elizabeth

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