Mtn
Contract ended, still billed for promo service fee

From: Nawaal Collins - MWEB
Sent: 06 November 2013 08:58 AM
To: [Email Removed]
Subject: RE: MTN Documents - A0371775 - still not happy
& to my surprise today I call again and speak to Gillian who tries to spin me some story - call ref -ref - call 06/11/13-gillian-105829529. what happened to 24-48 hrs and it'l be in my account???

ref: 105674756 for credit of R179.00
cancel the promo service fee - ref: REQ2860554

I want my R179.00 that i was overbilled for to be paid to my FNB banking account by tomorrow 07/11/13 and I want written confirmation of this including confirming that the promo service fee has been cancelled. You people are slacking and I will be taking my account to one of your competitors!

From: Nawaal Collins - MWEB
Sent: 01 November 2013 09:04 AM
To: [Email Removed]
Subject: FW: MTN Documents - A0371775
Importance: High
(called 01/11/13 - 8:44am - spoke to mokgetsi- ref: 105674756 for credit of R179.00 as you again billed me for promo service fee which I am not supposed to be billed for!!!

cancel the promo service fee - ref: REQ2860554
Now get your together, you guys are slipping

Company: Mtn
Country: South Africa

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