Telkom
Helkom strikes again!

5 July 2013 - I applied for my business line to be transferred to my new premises - literally in the same area code as my previous premises.
To date (11 Sept 2013), the line still has not been transferred - the damage it continues to cause to my business (as customers phone in for orders) is immeasurable.

Telkom has given me numerous excuses including: "waiting for technicians to advise, " "waiting for lines to become available" and even a simple: "I don't know why the transfer hasn't been processed! "

The latest: "the line has been suspended for non-payment; therefore, we cannot process the transfer."
Of course the account hasn't been paid!
I haven't been at the premises to use the phone.

More than adequate time has been given for the transfer which has stil not been completed.
I have had to chase Telkom for answers which never seem to materialise.

At the time of the transfer request, the account was fully paid - yet non-payment has been used as a scapegoat in the latest spate of excuses.

Further, Telkom has no actual email addresses or contact person's details online.
Only the callcentre is available - lucky that has proven to be so successful in resolving problems.

Company: Telkom
Country: South Africa
City: Durban

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