Autopage
Why refund when you can raise a debit to clear acc

I have recently changed from Altech Autopage to another service provider. I advised Altech Autopage 2 months before my contract was due for renewal that I would be changing and was told that I would have to pay a penalty which I happily did. Unfortunately the port of my number did not take place as planned and it was only ported 2 weeks before my renewal date. During that time I was debited via my bank account for the normal charges.
My last statement from Altech Autopage reflected a credit of R714.31 which is due to me as during the period of March and April I paid Altech Autopage over R2412.58 as against the normal R1699.93 (normal monthly billing). when I followed up on the credit that had not been refunded I was told that a debit had been raised to cleared the account! Being a bookkeeper I find this most strange and no-one at Altech Autopage can explain what the debit is for and why it was raised. One woman sent me a breakdown of my account but still no explanation as to the debit raised.
I would like an answer and a refund if it is due.

Company: Autopage
Country: South Africa
City: Billing & Accounts

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