Nashua Mobile
REQUEST FOR A REFUND = R2774.07

I AM AN EXISTING NASHUA CUSTOMER WITH TWO CELLPHONE CONTRACTS PAYING MONTHLY SUBSCRIPTION AMONTING TO R287.19. IN OCTOBER 2012 I APROACHED NASHUA STANDARD BANK SQUARE IN POLOKWANE FOR A LAPTOP WITH INTERNET. ROSE HELPED ME. THE LAPTOP WAS SUPPOSED TO BE AVAILABLE WITHIN A WEEK. AFTER A WEEK THE LAPTOP WAS NOT AVAILABLE. I ALSO HAD PERSONAL PROBLEMS, I PHONED THE BRANCH TO CANCELL THE CONTRACT. AT THE END OF NOVEMBER MY BANK WAS CREDITED BY AN AMOUNT OF THE R2813.32. I PHONED THE CUSTOMER SERVICE CENTRE THEY TOLD ME THA I WAS BILLED FOR THE LAPTOP & INTERNET SERVICES THAT IS IN THE POLOKWANE STORE. I PHONED ROSE ASKING WHAT WAS GOING ON AND I ASKED HER TO ARRANGE A REFUND AS THE CONTRACT WAS CANCELLED IN OCT, 2012 SHE TOLD ME TO GO TO THE BANK AND ASK THEM TO REVERSE THE DIFFENCE BETWEEN MY MONTHLY SUBSCRIPTION . THE BANK REFUSED AND I ENDED UP REVERSING THE WHOLE AMOUNT. MY CELLPNES WERE LOCKED. THE BEGGINING OF JANUARY 2013 AN AMOUNT OF R3348.45 WAS DEDUCTED FROM MY BANK ACC. ON THE 3rd JANUARY 2013 I PHONED THE CALL CENTR. AND ROSE IN POLKWANE THE PROMISED TO REFUND ME ALL THE MONIES CHARGED FOR THE LAPTOP AND INTERNET =

Company: Nashua Mobile
Country: South Africa
City: POLKWANE

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