Telkom
No reimbursement despite policy and confirmation

After having lost service for a month, I asked if it was possible to get reimbursement for the days that my line was not working. The people at the technical as well as account departments confirmed (I've talked to 3 people at Accounts and 2 at the technical department at call centre) that its the policy of the company to reimburse for such situations.

I have requested the promised reimbursement, and called another 2 times to follow up, and still have not received the reimbursement. My line's cost is roughly R560 a month with the 4 Mb DSL on it, and for a month of downtime (7 March to 4 April) I only received R18 re-imbursement! I should have received at least R500 for my line being down for a whole month!

No responses on almost 40 days of this reimbursement issue being outstanding and having called twice to resolve it and escalate it during this period.

On top of this issue, I am trying to get an ISP account for 4Mb from Telkom, but they cannot give me one because they don't have a valid Account Billing number on my account to link it to - despite being a customer for 4 years!!! Now I have to spend more hours and more money waiting at call centres just to pay them!

Company: Telkom
Country: South Africa
City: Brooklyn

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