Virgin Active South Africa
Treating customers fairly? Not quite

I cancelled my membership with Virgin Active in October of last year. A few days ago they deducted R650 from my account. When I queried it I got an email stating that it was because I had cancelled my Vitality and so I must now pay full price??? Seriously??? What a bunch of artists. I told them in October that I cannot afford to pay for something that I am not using, hence the reason I cancelled. Now I must pay even more for it??? I will never use one of their money making excuses for a gym ever again. They couldnt even be bothered to pick up a phone and contact me personally, but rather just resort to email. Maybe they should read up on the treating customers fairly legislation before making unauthorised deductions from peoples bankk accounts.

Company: Virgin Active South Africa
Country: South Africa
City: Head office

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