Virgin Active South Africa
UNETHICAL ACCOUNT BILLING AND POOR SERVICE

In Nov 2012 I received a low usage warning from Virgin active and that my premium will increase. This was due to a knee sprain which would only heal with time. Not wanting to pay more I decided to cancel my virgin contract which was done telephonically and speedily, very impressed.
Claremont called me up within a day and said he noted I had cancelled so I explained my predicament as above so he mentioned I could take a 3 month "payment holiday" rest, recover then join again in March 2013. He did not mention that the they do not take the payment holiday into account in their billing and the payment holiday would push me into an even lower usuage with an even higher billing!
When I noted the debit order go off on 1 March at R315 when I was initially paying R191 I was shocked. So I queried via email and another consultant mentioned because of the payment holiday I have been pushed into a further lower usage and this negatively impacts my billiing.
When I requested to be re-listed at the payment level when I initially cancelled my account or they can cancel my account as this is only fair. So he told me they would cancel my account rather! clearly this company has too many customers!

Company: Virgin Active South Africa
Country: South Africa
City: Western Cape

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