Virgin Active South Africa
Overcollected R444 on D/O ignoring refund requests

These payments were collected instead of R866 only each:

2013-06-03 M#VIRGIN ACTIV NB3154 KENIL R 992.00-
2013-07-09 M#VIRGIN ACTIV NB3189 KENIL R 1, 184.00-
===
From: WebAdmin
Date: 18 July 2013 15:02
To: Al Troskie

Hi Al

I sincere apologies for the delay in response.

I have once again changed both Kayleigh & Laura's monthly installment to R433.00 respectively.

Their installments were incorrectly increased by the system.

Regards

Inshaaf
Customer Care Specialist
National Head Office
Virgin Active South Africa
Tel No: 021 684 3000

E-Mail: [Email Removed]
Live happily ever active
===
From: Al Troskie
Date: 18 July 2013 15:36
To: WebAdmin

Thank you Inshaaf pls advise for how long this will be the cost?
===
From: WebAdmin
Date: 18 July 2013 16:09
To: Al Troskie

Hi Al

Its for the next 12 months.

Regards

Inshaaf

Customer Care Specialist
===
MANY Emails & phone calls later NO REFUND of the overcharges!!

Company: Virgin Active South Africa
Country: South Africa
City: Call centre

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