Virgin Active South Africa
Incompetent staff answering phones

Yesterday, the 29th of October I called Virgin Active Bedfordview to enquire about the Tan Can for males. A gent answered the phone, and I asked him about the tan can, pricing etc. He informed me that because I'm a premier member, I would incur no charges or cost to use the tan can. So, when I drove all the way to Bedford to use the tan can, I discovered that this wasn't the case, and that I had to purchase a card & load credit on to it. AT R59 PER SESSION! I duly paid it, because I didn't want to cause a scene until I took it up with management. How is it possible that your staff don't know that you charge for the tan can? I've read other reports on hello Peter, this isn't an isolated case? I refuse to pay for it after being told it's free. I feel that Virgin active should bear the costs due to their staffs incompetence/lack of training. I have the conversation recorded on mp3, as our company records all incoming and outgoing calls, so I do have proof of the conversation. A simple apology which seems to be a template used in your other replies on hello Peter does not suffice. I refuse to pay for more sessions.

Company: Virgin Active South Africa
Country: South Africa
City: Bedfordview

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