Virgin Active South Africa
Struggling to receive a back payment

My husband and I have been members of Virgin Active Gardens for over a year now. On 27 April 2013 we visited the club in order to transfer our membership to a Vitality membership, since we joined Vitality earlier in April and we wanted to ensure that we benefit from the reduced monthly gym fee from the beginning of May. Liam LeMoore helped us. Our new membership was registered, the old debit order for R529 was cancelled, the new debit order for R119 was arranged and we paid the joining fee of R865 each. We signed the forms for all of the above. Liam informed us that the first month's membership, i.e for May, will be free. We were happy about that. On 30 April the amount of R529 went off from both my husband & my accounts, incorrectly so. I immediately queried this with Liam and he assured me the deduction would be reversed by the latest on 6/7 May. Nothing happened and I followed the matter up 3 times thereafter. Every time I query it, he says that the accounts lady will sort it out asap. Today is 16 May and I still haven't receive the paybacks. I'm furious and sick of begging them to return our money.! This is! I want my money back TODAY!!! Get your accounts sorted out!

Company: Virgin Active South Africa
Country: South Africa
City: Gardens

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