Clothesline
Don't deal with this firm. Full of excuses!

On 28 March, I bought goods at Clothesline. I paid for the goods with my ABSA card. Before the transaction had gone through, I got a message on my mobile phone. The transaction was declined!! There were sufficient funds in my account and the Manageress - Sandra - informed me that this often happened with FNB but the money would be put back into my account within 24 hours!!! I then did the same transaction AGAIN successfully. 2 transactions came off my account. I went to my bank - ABSA - and spoke to the Manageress who phoned Sandra at Clothesline. Sandra assured this lady that this was an FNB Speedpoint problem because the lines were too busy. Today 2nd April, I have still not been reimbursed with the money. I have the two receipts and a copy of my ABSA account showing both transactions. I have been to First National Bank, Bluff, and spoke to Mr Naidoo who told me this was ABSA fault. That ABSA should have opened a dispute query - all for R150.00. Sandra has phoned me AGAIN and said it is a First National Bank Speedpoint problem. If, as Sandra says, this happens often, how do customers get their money? It seems Clothesline and FNB are making excuses! Time 10:23 28/3/13

Company: Clothesline
Country: South Africa
City: Galleria

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