Edgars
So Much for Account Protection!!! No Service!!!

I was recently retrenched (effective 01/02), the same day I visited the branch (as per the Customer Contact Centre) to complete the neccessary claim form for the Account Protection plan (which I have been paying for for as an accountholder) I was assisted by Lucille who made copies of my docs and sent it off to the relevant dept (Finright) and was told that they would be in contact with me. 2 weeks later (and with no feedback) I received a statement via mail and contacted the store to follow up as I feared that the process was taking too long and that my account would go into arrears as my instalment is due on 02/03. They promised to follow up with Finright and come back to me (which of course did not happen). So i contacted the Customer Care centre who advised that they could not find anyting on the system w.r.t the claim. When I called the store to query, they followed up with Finright who apparently did not receive the forms which the store then resent on 25/02. After another follow up call today I was told that they actually found the initial form. PLEASE ASSIST as I fear that the matter will still NOT be resolved by the due date on 02/03

Company: Edgars
Country: South Africa
City: Kenilworth

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