Identity
Account handed over after making payment

Ive been receiving letters to pay a certain amount every month and paid it as per the letters received on the date i got paid. I spoke to customer care many times and informed them that i can only pay via EFT. Apparently it takes 7 days to reflect on their records. I now received a letter that I've been handed over to attorneys for non payment, when i actually have proof that payment had been done. It angers me to be treated this way and i will take the matter further as it is not my problem that your systems are slow. What happened to treating customers fairly...?

Company: Identity
Country: South Africa
City: Head office

  <     >