Incredible Connection
What are we paying money for?

I am disgusted between Incredible Connection & Acer SAf warranty repairs. My laptop died with 2 weeks left on my warranty. In all fairness it has hardly had any use during the year, so having it die with only a couple of hundred hours of use was a serious concern. I took it back to Incredible Connection in Richards Bay who sent it to Acer. It was repaired under warranty and came back today after 2 weeks with a note that the mainboard was replaced.

I get the laptop home to find that the graphics card on the replacement board is blown! This means they installed a faulty board!!! Even after a factory restore the drivers from the recovery cd and the latest drivers from the Acer website all report that my laptop does not have the Nvidea Geforce GT520M chipset that I bought it with and that it only has a standard vga chipset!!!

Now I have to drive back to Richards Bay and again take it in and again sit without it while it gets sent away for repair! And being Christmas it will take long than 2 weeks and will likely come back faulty again!

Furthermore the unit came back with various scratches on the bottom & it has a rattle that is driving me crazy while typing this in low resolution!

Company: Incredible Connection
Country: South Africa
City: Richards Bay

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