Edcon
Financial services without my approval

My end of November bill from Edgars included short term insurance that I had not requested.

I contacted their HQ to have the products cancelled
Although cancelled, the amounts that were billed for the products were not reversed and simply added onto the next bill.

I contacted the call centre on 18 December at 12:06 to have the amounts reversed. My call was taken by a very irritable agent, whose name was inaudibly pronounced.

She told me that all I had to do was wait since I cancelled the products late in the month. After a prolonged exchange, the agent explained to me that I should have asked for a reversal of the charges in addition to the cancellation. She then said that there was nothing she could do since the products were enrolled at a store. I would have to go in-store. I asked for her supervisor at 12:13. I was put on hold intermittently without explanations. Call ended 12:45 when she said she had reversed all charges.

To have a branch commit by activating insurance without my authorisation and then receive bad attitude from HQ when trying to correct it is beyond poor service.

Company: Edcon
Country: South Africa
City: Head Office

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