Excellular.co.za
Avoiding Warranty Claim

I bought an iPhone5 Brand New sealed in the box from Excellular in Middelburg. I reported it faulty via email on the 3rd day and returned it physically on the 6th day. The owner of Excellular told me THEN, that it was a _ _ _ network phone, and as such, it would first have to be sent in to determine whether or not, it was an out of the box failure, and then proceeded to imply and argue that the phone had been dropped. The phone does not have a single scratch or mark on it, it is not water damaged, plus I have 2 reports, one from an iStore and another from APPLE's Official Importer & Distributor, stating that it IS an OUT OF THE BOX FAILURE. I took the phone to _ _ _ network but they claimed it wasn't their phone and said I should return it to Excellular. I can no longer trust Excellular due to their insinuation, they also say that due to their agreement with _ _ _, I can't get a brand new replacement?!?!?! Given the lack of response from _ _ _ network to my emails, it looks like neither they nor EXCELLULAR are willing to back up what they sell?! APPLE's policy is that if you buy something new and it's faulty, it is immediately replaced with another new one?!?!

Company: Excellular.co.za
Country: South Africa
City: Middelburg

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