Edcon
No response to enquiry on account

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From: Veena Morgan
Sent: 18 September 2013 01:05 PM
To: 'Sheila Mbatha'
Cc: [Email Removed]
Subject: RE: Enquiry on account

Hi
I must say that I am disgusted at your service considering I am a valued customer. Please expect this complain to be logged on [URL Removed]
It is unacceptable that it should take you this long to answer my query.
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From: Veena Morgan
Sent: 16 September 2013 09:00 AM
To: 'Sheila Mbatha'
Cc: [Email Removed]
Subject: RE: Enquiry on account
Importance: High

Dear Sheila
I refer to my e-mail below. I would like to say that your response time is really pathetic and if this continues I will be forced to lay a complaint on [URL Removed]

I have now received my new statement. In your e-mail of the 28th of August you confirmed that my account would be changed to the 6 month plan. And also to let you know that when making purchases I always request the 6month plan.

Your feedback would be highly appreciated on the following:
o Why is there a debit of 23.79 (Interest charge) when my account was up-to-date as at 29/08/13? I request that this be

Company: Edcon
Country: South Africa
City: ACCOUNT ENQUIRIES

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