Simba
Poor quality product and poor service

Very disappointed in service received from Simba.

Opened a packet of tomato flavored Simba chips and literally found 1 spiced chip inside. I still have the picture to prove it. As a buyer of Simba chips for almost all my life I decided to write Simba a letter as advised to do when not entirely satisfied with the product.

Two weeks passed and finally I heard from Simba, a lady (forgot her name) phoned me to listen to my complaint. She then asked for my postal address so she can send me a letter to apologise (or so I believed). Since today 3 months later I have not received any correspondence from Simba whatsoever.

Mail sent on 3 June 2013 with subject "Not entirely satisfied with recently bought Simba Tomato Chips
"

I feel very betrayed by Simba as they actually accepted my money for terrible chips and then made me believe that they were sorry. Best of all I just read that Simba actually sent someone a voucher for gesture of goodwill, wow how is that for double standards. Simba you definitely failed in my eyes and lost a customer.

Company: Simba
Country: South Africa
City: Simba

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