Edgars
Incorrect billing due to entry on account

Good day

On 03 April 2013, I purchased bus tickets from Greyhound using my Edgars card. When I received my statement on 15 April 2013, I realised that there had been another purchase of R2, 600.00 made on my Edgars account on 04 April 2013. When I queried this purchase, I was told to follow procedure and lodge a dispute and the matter would be looked into. I followed procedure and lodged the dispute, a week later I telephoned their Dispute department and I was told that the amount had been reversed, but I was not given an explanation as to why the entry came up in the first place. Even though the amount had been reversed, Edgars is still continuing to bill me on the incorrect balance. When I queried their call centre today, i was told that I was being billed on the bigger balance outstanding. How can i be billed on R3, 400.00 when the actual balance on the account is R1500.00? Is it me or does someone at Edgars not know how to count? Why could this not be fixed the first time correctly, instead of me having to waste time and money trying to teach Edgars the basic accounting principles of how credits offset against debits, thus reducing a balance. Really, this is pathetic.

Company: Edgars
Country: South Africa
City: Account Services

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