The Hub
Incompetent Accounts Department

I recently applied for an account online @ the Hub. I completed the online application form, and after about a week of no response, phoned to get a follow-up. I was told that I needed to provide my physical address, as this was outstanding (not sure why, because I supplied it on the application form). I did this over the phone, and when still received no response, once again followed-up and was again told about the missing address issue. At this point I decided to go directly to the branch to inquire. Once again, I was told that my physical address was missing. I supplied them with a copy of my utility bill, and was told that it will be cleared up that Monday. I phoned that Monday, but was once again told the same thing. I ensured that I completed all the fields in the online application, and don't understand why the confusion. After been frustrated and unable to clear the situation, I decided to go to Woolworths and apply over there. My application was successful and 3 days later I received my card and was able to purchase. I find the Hub has no idea on how to please their customers, and that their accounts department is incompetent and unwilling. I am still waiting!!!

Company: The Hub
Country: South Africa
City: Greenstone Shopping Centre

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