Homechoice
Frustrating unnecessary phonecalls

I ordered a parcel in December 2012 from homechoice and they delivered the wrong size bedding. Since the first week of January 2013 I have been receiving calls from their accounts department to make payment. On a weekly basis I gave through feed back regarding posting the parcel back with insurance post. I faxed through the parcel tracking number as they requested. After four weeks the post office confirmed that the parcel was booked out at the Randfontein Post Office but according to the tracking system the parcel was never booked out. I lodged an enquiry from the Randfontein for an investigation to find the missing parcel. To date hereof the parcel has not been found from the Randfontein Post Office. On a weekly basis I phone the post office to enquire regarding the missing parcel and then give feed back to HomeChoice telephonically. Every time is speak to the consultants they confirm that they are updating their system, ironically still everyday, three times a day I receive calls from them asking when am I going to pay. I suggested to start paying in the mean time but they refuse to accept a payment since I do not have the parcel. I need help in getting this resolved.

Company: Homechoice
Country: South Africa
City: Cape Town

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